Shipping policy

Thank you for visiting and shopping at Red Maple Computers. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

We ship all orders with Canada Post.

Estimated delivery times shown at checkout are carrier estimates and not guaranteed. Delays may occur due to weather, peak seasons, carrier disruptions, or remote-area service limitations.

Shipment processing time

All orders are processed and shipped within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

All retail laptop orders qualify for free shipping across Canada unless otherwise specified on the product page.

Once shipped, Canada Post delivery usually takes 3–5 business days, so most orders arrive within 5–7 business days of being placed.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Red Maple Computers does not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Red Maple Computers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Red Maple Computers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If a package is not received within a reasonable timeframe based on the destination (typically 7 business days after your order is placed), the customer must notify us promptly. Customers are also required to file a claim directly with the courier so the investigation can begin without delay.

Please retain all packaging materials and take clear photos of the damaged product and packaging before submitting a claim.

Force Majeure / Carrier Delays

Red Maple Computers is not responsible for shipping delays caused by circumstances beyond our control, including severe weather, natural disasters, strikes, carrier disruptions, or other events affecting transportation networks.