Refurbished retail products only come with a 90-day warranty. Customers must provide proof of purchase to receive warranty service. If proof of purchase is not provided, Red Maple Computers will not be responsible for warranty support.
Who Is Covered
The Red Maple Computers Warranty applies only to the original customer who purchased the product from Red Maple Computers. The warranty does not apply where it is mentioned AS IS (Bulk Orders).
What Is and Is Not Covered
This warranty is not an unconditional guarantee for the full program period. Any parts replaced under warranty become the property of Red Maple Computer. The warranty does not cover software or products damaged due to accidents, misuse, abuse, improper installation, use outside the product’s instructions, natural or personal disasters, or any unauthorized repairs, alterations, or modifications.
Warranty Exclusions
This warranty does not apply in the following situations:
- Damage that is not caused by a manufacturing defect.
- Tampered or missing product labels, including altered or falsified labels or unreadable/invalid serial numbers. All serial numbers are recorded for warranty purposes.
- Cosmetic damage, such as scratches, dents, or broken plastic parts, unless the damage is caused by a defect in materials or workmanship.
- Modifications or attachments that are not approved by Red Maple Computers.
- Damage during shipping (claims must be made directly with the shipping carrier).
- Products that were not installed, used, or maintained according to the provided instructions and warnings.
- Differences in color, texture, grain, or finish of covering materials.
- Any unauthorized repairs or third-party technical support, which may void the warranty.
- Costs related to third-party repairs or technical services, which are not covered or reimbursed.
- Consumable parts (such as batteries or protective coatings) that naturally wear out over time, unless the failure is due to a manufacturing defect.
- Damage caused by use outside normal operating conditions, including extreme temperatures, humidity, or vacuum environments.
- Damage caused by accidents, abuse, misuse, fire, liquid exposure, natural disasters, war, meteor strikes, or other external causes.
- Damage caused by service, upgrades, or modifications performed by anyone not authorized by Red Maple Computers.
- Defects resulting from normal wear and tear or aging of the product.
Limitations of Implied Warranties
There are no other warranties, whether written or spoken, express or implied, including warranties of merchantability or fitness for a particular purpose. Any implied warranties are limited in duration to the warranty period stated above.
Request Warranty Service
To request warranty service, please fill out the form on the Warranty page. Provide details about the issue with your product in the message field, then submit your request.
If the product is determined to be defective and eligible for warranty service, you will be asked to provide proof of purchase and may be issued an RMA (Return Merchandise Authorization) number. Once you receive RMA number, you will receive instructions for returning the product to Red Maple Computers.
Please ensure the product is securely packaged to prevent damage during shipping and clearly mark the RMA number on the package, as instructed.