Refund policy
Thank you for shopping at Red Maple Computers.
We offer a 30-day return policy on eligible products. You have 30 days from the date you receive your order to request a return. Some products may be excluded from our return policy.
Return Eligibility
To be eligible for a return:
- The item must be in the same condition in which you received it.
- The item must be unused and include all original accessories, packaging, tags, and documentation, where applicable.
- You must provide your receipt or other proof of purchase.
- The item must pass our inspection and testing process.
A 15% restocking fee will apply to all approved returns and will be calculated based on the original purchase price.
How to Request a Return
To request a return, please contact us at sales@maplecomputers.com.
If your return is approved, we will issue you an RMA (Return Merchandise Authorization) number along with instructions for returning the item.
Do not send any item back without first obtaining an RMA number. Returns sent without an approved RMA may not be accepted.
Once your RMA is issued, you have two options:
- Use our return shipping label: We can provide you with a return shipping label. Any applicable shipping label charges will be deducted from your refund.
- Arrange your own shipping: You may ship the item back yourself using a carrier of your choice. Please ensure the package is properly secured and keep your shipping receipt and tracking information.
Customers are generally responsible for return shipping costs unless the item is confirmed to be defective or we shipped the wrong item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item is damaged, defective, or you received the wrong item, please contact us within 24 hours of delivery with details and, where applicable, photos of the item and packaging.
We will review the issue and provide instructions for the next steps.
Inspection of Returned Items
All returned items are subject to inspection and testing by Red Maple Computers. Based on the inspection, we will determine whether the item qualifies for a replacement, repair, or refund in accordance with this return policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Any applicable restocking fees and return shipping label charges will be deducted from the refund.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@maplecomputers.com.
Return Address
Red Maple Computers
95 Ardsley Rd
London, ON N6G 3J4
Canada
Phone: +1 437-994-0050
For any questions regarding returns, please contact us at sales@maplecomputers.com.